Make ownership visible
Keep shared conversations, assignment, and follow-up together so your team can see who owns the next step.
Shared inbox work, made clear
Give every email and WhatsApp enquiry a clear next step.
HeedBox brings shared email and WhatsApp Business enquiries into your team’s workflow, with clear ownership, notes, and follow-up. Microsoft 365 is built in. WhatsApp, Gmail, and custom integrations are scoped and configured through tailored onboarding; activation depends on provider approval and account eligibility.
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Works with Microsoft 365 -
Gmail · Tailored onboarding -
WhatsApp · Tailored onboarding
Access starts with a conversation. Pick a time on our Fillout booking page.
Keep people in control
Heed provides structured decision support. Reply drafts are a separate step, and people review suggestions and send messages.
Fit the channels your team uses
Discuss WhatsApp Business alongside shared email during onboarding. We confirm account eligibility, required approvals, and configuration before enabling the agreed connection.