A clearer support inbox workflow
Give a support team a shared way to see conversations, coordinate ownership, and keep follow-up attached to the customer’s message.
Make hand-offs easier to follow
Assignment and activity are intended to show who is working on a conversation and what has changed, without relying on a private inbox as the source of truth.
Keep context close
Internal notes and tasks are designed to stay with the related conversation. This helps a teammate pick up work with context.
No automatic replies
Any proposed response is a draft for a person to review. V1 is designed not to auto-send replies.