HR shared inbox for employee requests
HeedBox is designed to make ownership and follow-up visible for HR requests in a shared mailbox. Authorized staff review suggestions and decide what information may be shared before sending.
The problem
An employee emails hr@ about leave and includes a private attachment. Several HR colleagues can see the mailbox, but only a designated person should decide the response and how the attachment is handled.
A practical workflow
- Assign the request to the authorized HR owner and check internal access rules.
- Track the required policy or manager check as a task without copying sensitive details into unnecessary notes.
- Review the response for privacy and policy accuracy; an authorized person confirms the send.
How HeedBox can help
The workflow can surface an owner and outstanding action. Heed suggestions do not make employment decisions, interpret policy definitively, or expand mailbox permissions.
Frequently asked questions
Does Heed decide employee leave or benefits?
No. HR staff apply their organization's policies and approve any reply.
Does HeedBox change mailbox access?
No. Microsoft 365 administrators review and approve the mailbox permissions used during setup.
Discuss your own workflow
The right setup depends on your Microsoft 365 permissions, team roles, and existing process.
Schedule a conversation